Returns & Refunds

Returns & Refunds


You need to obtain a RA number (Return Authorization) before sending your order back to us. RA number can be obtained by using our website or contacting us by phone or email. 

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You are responsible for the handling and shipping of the contents of your return. Make sure it is packed properly so that the contents are protected from any shipping damages.

Please note that we will not accept returns for: Merchandise that is not in its original packaging and used, except in the case of manufacturers' defects.

Refunds :

We will assess the overall condition of the item(s) being returned and will issue a credit accordingly. Once your return has been received, processed and accepted, we will refund your money within 21 days. If you have paid by cheque your account will be credited within 14 days.